General Terms
and Conditions of Sale
Description of the premises
The estates of the Domaines & événements group make available indoor and outdoor spaces as well as parking and associated facilities. The grounds are available to the Organising Client provided that guests show full respect for the flora and decorative and art objects.
Duration of availability
The duration of availability is agreed within the hours stipulated in the quotation.
Babysitting
Domaines & événements requires the presence of qualified adult babysitters throughout the event, appointed by the Organising Client to supervise children.
Suppliers
A list of recommended suppliers is available to clients in each estate’s brochure by clicking on the “Discover our partners” tab.
Domaines & événements has an exclusive partnership with Stéphane Bourgeon, official photographer of D&é, for the production of its commercial visuals: photos and videos.
External suppliers
Non-partner suppliers are required to provide professional liability insurance covering their services at least 15 days before the event.
Catering services
The Organising Client undertakes to contractually stipulate that it is the caterer’s responsibility to: clear tables and chairs, leave the kitchen, rooms and toilets clean after use (including sweeping) and remove all waste including glasses.
It is understood that service and/or kitchen staff at the reception venue do not form part of these general terms and conditions of sale, but of the caterer’s services.
Regarding waste and glass management, we remind you that all waste must be collected by the caterer or by yourselves at the end of your event.
Sound system & DJ
In the event of an external supplier being selected, a technical site visit with the event manager will be mandatory, along with signing of the technical specifications document.
The use of subwoofer bass units is strictly and formally prohibited.
Noise disturbance
Sound systems and dancing activities shall take place indoors only.
The Organising Client is required to stop music at 4 a.m.
Entertainment/decoration
Please note that sky lantern releases, fireworks (at certain estates), balloon releases, hot-air balloon or helicopter arrivals are prohibited.
The Organising Client is asked not to use nails, screws or staples during decoration so as not to damage the premises.
A site inspection will be systematically carried out after the event (see Organising Client’s responsibilities and obligations).
Accommodation
Unless a “extended stay” agreement has been made, rooms will not be made available before 4 p.m. on the day of the event.
They must be vacated no later than 11 a.m. the following morning.
Payment for all occupied rooms will be made through the Organising Client.
A tourist tax must be collected and paid by the Organising Client for all guests aged 18 and over.
Pets are not permitted on site (except guide dogs).
Addition of temporary structures
The Organising Client undertakes to return the site in the same condition as it was on arrival. In particular, they undertake to remove all additional equipment stored during their stay (decoration, signage, lighting, etc.) no later than 11:00 a.m. the following morning.
Any addition of a tent or structure must be agreed in advance by the estate.
Unless otherwise agreed, it must be erected no earlier than the day of the reception and dismantled no later than 11:00 a.m. the following day.
The structure must be installed by a recognised and accredited professional.
If the electrical power made available to the Organising Client is insufficient, they must arrange for the hire of a generator or the installation of a temporary electrical panel.
Responsibilities and obligations of the Organising Client
The Organising Client is responsible for any damage resulting from the reception.
The Organising Client is responsible for the suppliers and staff appointed to ensure the proper execution of the reception.
Any resulting repairs or reinstatement costs shall be borne by the Organising Client. A joint inspection of the premises may be carried out at the request and expense of the Organising Client.
Domaines & événements cannot be held responsible for objects or goods left at its sites, or for vehicles parked in the allocated car parks.
The Organising Client shall have no recourse against Domaines & événements in the event of damage or accident occurring on the premises (indoors or outdoors) during the period of the stay.
Domaines & événements cannot under any circumstances be held liable for the consequences of inadequate supervision of minors on site. The Organising Client must make all necessary arrangements to ensure appropriate supervision of minors.
Insurance and security deposit
The Organising Client must take out a “Holiday and family celebration” insurance policy with a solvent French insurer (if they do not already have one), covering the entire period of the quotation, and must provide proof by means of a certificate attached to the quotation.
The Organising Client must deposit at the chosen estate:
- A security deposit intended to cover damage to the premises and to the furniture and objects therein, in the form of a cheque, the amount of which will be determined according to the number of guests.
Cancellation policy
“In accordance with Article L 221-28 of the Consumer Code, the client does not have the 14-day consumer right of withdrawal provided for by Article L221-5 of the same code.
Accommodation services are expressly excluded from the right of withdrawal.”
Booking and cancellation
The booking of an estate will be confirmed upon signature and initialling of the quotation and general terms and conditions of sale by both parties.
The balance shall be paid no later than 15 (fifteen) calendar days before the date of the reception.
Failure to pay the balance will result in the application of penalties.
In the event that an estate of Domaines & événements SAS should need to postpone the event for exceptional reasons beyond its control, including official prohibitions, acts of third parties, and/or cases of force majeure (exceptional weather events such as flooding, hurricanes, cyclones, war, epidemics, etc.), it undertakes to:
1) Justify the exceptional reasons in writing,
2) Make every effort to find a new date agreeable to both parties within 18 months. The rate will be revised based on the year and season, and postponement fees will apply (10% of the total inc. VAT amount of the signed quotation).
In the event of cancellation by the Organising Client at an estate of the Domaines & événements group:
- More than 12 months before the reception, the deposit will be refunded to the Organising Client minus a fixed cancellation fee.
- Between 12 and 7 months before the reception, an amount equal to the deposit shall be retained by Domaines & événements.
- Less than 7 months before the reception, an amount equal to the “estimated total” (quotation) as defined at the time of contract signing shall be retained by Domaines & événements.
In all cases, if the reception is to be postponed by mutual agreement between the parties, it must take place within 18 months, regardless of the reason (e.g. COVID-19).
The rate will be revised based on the year and season, and postponement fees will apply (10% of the total inc. VAT amount of the signed quotation).
Post-contract site visits
The Organising Client is authorised to return to the site after contract signing for site visits, within reasonable limits.
General Data Protection Regulation
All services will be recorded and accessible by the Client upon simple request to the following address: contact@domainesevenements.com
In accordance with Law 78-17 “Data Protection Act” of 6 January 1978 as amended, clients have the right to access, rectify and object to personal data processed about them.
The Client may also refuse the processing, request a limitation thereof, or request the deletion (within the statutory retention periods) of personal data.
This right may be exercised by simple written request to contact@domainesevenements.com, which will respond to requests made.
The purpose of processing the collected personal data corresponds to obligations relating to the services provided (client management, commercial prospecting, organisation of the reception relating to the signed quotation).
Opt-out from telephone canvassing
“In accordance with the provisions of Article L223-1 of the Consumer Code, consumers may register free of charge on a telephone canvassing opt-out list if they do not wish to be the subject of commercial canvassing by telephone. This list is accessible via the following site: www.bloctel.gouv.fr.
Amicable dispute resolution
Any potential complaint may be sent by post to the seller’s address shown on the first page of the quotation.
In the event of a dispute, the Organising Client may freely refer the matter to a consumer mediator under the conditions provided for in Title 1 of Book VI of the Consumer Code (Articles L.611-1 et seq. and R.611-1 et seq.).
Pursuant to Articles L.616-1 and R.616-1 of the Consumer Code, the contact details and website address of the competent consumer mediator for the seller are given below:
ATLANTIQUE MEDIATION CONSO – Maison de l’Avocat – 5 mail du Front populaire – 44200 NANTES
www.consommation.atlantique-mediation.org
consommation@atlantique-mediation.org
Here is the link to the dispute resolution platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR